Refund & Return Policy
At Fahrya, we strive to ensure a delightful shopping experience for all our customers. However, we understand that sometimes things may not go as planned. Please review our return policy below to understand the terms and conditions for requesting a return:
Eligibility for Returns
We accept returns only under the following conditions:
- Damaged Product: If the product you received is damaged during transit.
- Wrong Product: If you receive a product different from what you ordered.
Return Process
To initiate a return, please follow these steps:
- Order Details: Share your order details (Order ID and contact information) with us.
- Unboxing Video: Provide a clear, unedited unboxing video of the package as proof of damage or incorrect item. This video is mandatory for us to process your return request.
- Contact Us: Send the required details and video to our WhatsApp number at 8527023027(Mon-Sat 12 pm-5pm).
Return Request Timeline
- Return requests must be submitted within 48 hours of delivery. Requests beyond this time frame will not be entertained.
Non-Returnable Items
- Products that are not damaged or incorrect as per the proof provided.
- Products without an unboxing video.
Important Notes
- We do not offer returns or exchanges for reasons like change of mind, dislike of product, or size issues.
- Replacement or refund will only be processed after verifying the proof provided.
For further assistance, feel free to reach out to us on WhatsApp at 8527023027 We appreciate your cooperation and understanding!